Coming soon
Warranty Management Designed to Protect Your Reputation
Warranty tracking is coming to Pronestia. Clients will report issues in a few taps, items will route to the right trades, and problems will get resolved before they become complaints.
Being built for post-construction
support.
A warranty help desk designed around how builders actually handle service requests. Here is what it will do.
Client-Submitted Requests
Clients will submit warranty requests through their portal with photos and descriptions — no more phone calls and voicemails to track.
Issue Tracking Dashboard
You will see all open warranty items in one view, filtered by priority, age, category, or assigned trade, so you know exactly where you stand.
Trade Assignment
Warranty items will route to the responsible subcontractor in one click. They will be notified and able to update status directly.
Warranty Period Management
Warranty expiration dates will be tracked by project and by trade, with alerts as periods approach their end.
Photo Documentation
Clients will attach photos to every request, and trades will attach photos when the work is complete — full visual documentation from report to resolution.
Warranty Reports
Warranty data across projects will surface repeat issues, slow-responding trades, and opportunities to improve build quality.
Every Type of Warranty Issue
From minor fixes to major defects, every post-construction service request will live in one system.
Plumbing & Leaks
Plumbing issues from faucet drips to pipe leaks will route to the plumber with photos and location details.
Electrical Issues
Dead outlets, flickering lights, and breaker trips will carry the details the electrician needs to move fast.
HVAC Problems
Temperature complaints, airflow issues, and equipment failures will route to the HVAC contractor with system details.
Structural & Finish
Drywall cracks, settling, door alignment, and other structural or finish issues will be tracked through to resolution.
Appliance & Fixtures
Appliance malfunctions, fixture defects, and equipment issues will be tracked with model numbers and warranty info.
How Warranty Tracking Will Work
From client report to confirmed resolution in four steps.
Client Submits a Request
The homeowner will log into their portal, describe the issue, attach photos, and submit. You will be notified immediately.
Triage & Assign
You will review the request, categorize the issue, set priority, and assign it to the responsible trade or internal team member.
Schedule & Repair
The assigned party will schedule the repair, document the work with photos, and update the status when complete.
Client Confirmation
The client will review the resolution and confirm the issue is fixed, and the request will close with a complete audit trail.
What Warranty Tracking Will Change
Responsive service will build trust and earn referrals.
Reduce Phone Tag
Clients will submit requests online instead of calling, so you can respond on your schedule with full context in front of you.
Full Accountability
Every request, assignment, update, and resolution will be logged with timestamps. No more "I never heard about that" disputes.
Identify Patterns
Warranty reports will reveal repeat issues across projects, so you can fix the root cause and improve build quality over time.
Protect Your Reputation
Responsive warranty service will turn clients into referral sources. You will be able to track and resolve issues before they become complaints.
Phone Calls & Spreadsheets vs. Pronestia
What changes when warranty management moves into one system.
Traditional Approach
- Warranty requests via phone calls and voicemails
- Spreadsheets to track open items
- Trades claim they never got the message
- No photos until someone visits the site
- No data on warranty trends across projects
- Warranty periods tracked manually or not at all
With Pronestia
- Online submission with photos and descriptions
- Real-time dashboard of all warranty items
- Automatic notifications with confirmation receipts
- Photos attached from the moment the issue is reported
- Reports that reveal patterns and recurring issues
- Automatic tracking of warranty expiration dates
Turn warranty service into a competitive advantage
Warranty tracking is on the way. See how Pronestia handles the rest of the build today, and book a demo to see where warranty fits when it lands.